Legal

Refund & Payment Policy

Last updated: July 2026

This policy explains how payments for TrustLink's study-abroad consultancy services are structured, and our position on refunds at each stage. Please read this before making a payment — by paying, you agree to the terms below.

Payment Stages

STAGE 1

Batch Confirmation

This payment secures your seat in the batch and initiates the administrative and academic coordination process on our end. This amount is non-refundable once the batch process has been initiated, as work begins immediately on your behalf.

STAGE 2

First Installment

Upon payment of the first installment, you receive full access to our IELTS preparation modules, login credentials for the relevant institution's portal, and continued academic and application guidance through to submission.

STAGE 3

Second Installment

The second and final installment is payable only after you receive your offer letter in hand — so you're only committing the larger portion of the fee once tangible progress is confirmed.

Our Refund Position

The batch confirmation payment (Stage 1) is non-refundable once your batch process has started, regardless of the outcome of your application.
Installment payments cover services already rendered (document review, IELTS modules, portal access, application support) at the time of payment, and are non-refundable once that access or service has been provided.
If TrustLink is unable to deliver a committed service within the agreed timeframe due to an error on our part, we will discuss a fair resolution directly with you — this is assessed on a case-by-case basis.

Why We Structure Payments This Way

We split fees into stages specifically so you aren't paying the full amount upfront before any real progress is made. The largest portion (second installment) is only due once you have an offer letter — a concrete result — in hand.

Questions Before You Pay

If anything about this structure is unclear, please ask us before making a payment. We're happy to walk you through exactly what you're paying for at each stage. Reach us at trustlinkdocumentationservices@gmail.com or WhatsApp.

This policy should be shared with every client in writing (WhatsApp or email) before their first payment, so there's a clear record of agreement. Consider having clients reply "I agree" or type a confirmation before you proceed with a batch confirmation — this protects both sides if a dispute comes up later.